FASHKA offers a 3 day EXCHANGE ONLY policy from the date your order is delivered.
Exchange request will be rejected if the product is used or any packaging items are missing.
Incase you don't like any design on the store at the time of exchange, you can ask for store credits. The store credits are valid for 1 month from the date store credits are approved/issued.
Orders with discount or giveaways are final sales and DO NOT qualify for an exchange or store credits.
You can access your store credit from the 'My Account' section on the website.
Please note that
Actual shipping & COD charges will be deducted from the exchange value or store credits.
FASHKA has full rights to not accept an exchange or store credit request, if the piece is used or any packaging material is missing.
Yes, you can cancel your order within 4 hours from the time you have placed the order.
These are the 3 easy steps to request for an exchange:
Step 1: WhatsApp us on +91 8469 004 005 or write to us at email@example.com, mentioning your order number and the reason for the exchange/return of your unused/unworn item. Kindly attach the referential photos/videos for the same.
Step 2: Once the exchange request is processed and confirmed from our side, we will schedule the return pick-up and the details will be shared with you.
The return pick-up will be scheduled by us within 5 to 7 working days.
Step 3: Once we receive back the products, we will verify that they are unused/unworn and have all the packaging intact. We will also verify the reason mentioned by you and once all is verified, we shall issue the refund in your FASHKA account in the form of store credit/balance (excluding shipping charges). This process can take 5 to 7 working days.
Please note that:
- Please note that actual shipping charges of both ways will be deducted from the refund amount.
- The confirmation and execution of the exchange processes would take place only on working days.
- In case of partial order return/exchange, shipping charges will fully be deducted.
Except for the discounted items, giveaways, free gifts and promotional offers, all the products are eligible for exchange.
We perform “Quality Check” on every order before it is processed for dispatch, but in rare circumstance if you do receive a damaged, defective or wrong product or an incomplete order altogether, get in touch with us on firstname.lastname@example.org or +91 8469 004 005 within 24 hours of receiving your order.
Any request after 24 hours will be considered invalid.
Please attach referential pictures/videos of the same and we will take care of the rest.
In case you do not receive your order at all, please get in touch with us on email@example.com or +91 8469 004 005. We will get in touch with the courier company regarding the same and will get it delivered to you ASAP.
Once the return reaches us and is approved on the lines of our return policy, you will receive a refund in the form of store credits. If the products were purchased with COD, you shall receive store credits minus the shipping and COD charges. This process can take 5 to 7 working days to be completed.
FASHKA holds the authority to disapprove your return/exchange request if it fails the quality check test.
We do try to reach as many areas/pin codes as possible but if in case your area does not fall under our areas of reach, we will get in touch with the courier company regarding the same and try to help you avail the service. You are requested to get in touch with us via an email at firstname.lastname@example.org regarding the same. Though, it must be noted that we can only confirm after getting a confirmation from the courier company.